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Faq's

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Can I upload any picture format on my memorial?

Acceptable Picture format include: jpg, png, gif, jpeg.


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Can I upload any video format on my memorial?

 Acceptable Video format include: mp4.


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Can I upload any audio format on my memorial?

Acceptable Audio format include: mp3, wav, and avi.


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What is the definition of Unlimited pictures, audios and videos to be uploaded to my memorial?

For the purpose of this site, unlimited applies to paid plans and it is defined to connote 200 pictures maximum per memorial, 20 Audio files per memorial, and 10 videos maximum per memorial. 


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Can I transfer my plans?

Unfortunately, Plans are not transferable, including unlimited plans.


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Can I control who views and comment on my memorial?

You can control who views and comments on your memorial. Under your settings, select the option "Invitees only" option. If you select option "Anyone", your memorial will be made public for all users to view and add "Moments" and "Tributes".


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Can I create memorials on my mobile device?

You can download Gone But Loved mobile app from the Google App Store and from the Apple App Store. You can create a memorial using the mobile app versions. Gone But Loved is also responsive and can be used on any mobile device including tablets and iPads.


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Can I upgrade from a free plan to a paid plan?

 You can upgrade from a free plan to either a yearly plan or an unlimited plan. Check the Plan section to view the plans available.


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Can I receive notifications on my memorials?

You will receive notification each time someone comments by adding a "Moment" or a "Tribute" to your memorial page. Notifications are limited to mobile applications.